Customer Care

SHIPPING
PLEASE ALLOW 1-2 BUSINESS DAYS FOR ORDER PROCESSING AND SHIPPING UNLESS OTHERWISE SPECIFIED. INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND FEES.

 

RETURNS AND EXCHANGES
RETURNS CAN BE REQUESTED WITHIN 14 DAYS OF PURCHASE. SIZES CAN BE EXCHANGED DEPENDING ON ITEM AVAILABILITY. ALL ITEMS MUST BE RETURNED UNWORN AND IN THEIR ORIGINAL CONDITION AND PACKAGING. ALL ITEMS ARE INSPECTED PRIOR TO LEAVING THE WAREHOUSE. IF YOU FEEL THAT YOUR PRODUCT IS DAMAGED OR DEFECTIVE, PLEASE REACH OUT TO US SO WE CAN RESOLVE THE ISSUE. IF YOU NEED TO RETURN OR EXCHANGE AN ITEM, PLEASE FILL OUT THE CONTACT FORM OR CONTACT US AT SUPPORT@LUNACY.JP.

 

LOST PACKAGES
PLEASE CONTACT YOUR LOCAL COURIER REGARDING LOST PACKAGES, AS WE ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE LOST OR DAMAGED DURING TRANSIT. ADDRESS CHANGES CAN BE REQUESTED PRIOR TO SHIPPING.

 

PRIVACY
WE DO NOT SHARE CUSTOMER INFORMATION UNDER ANY CIRCUMSTANCES. ALL CUSTOMER INFORMATION IS CONFIDENTIAL.

 
CONTACT
FOR ANY INQUIRIES, FEEL FREE TO DM US ON INSTAGRAM, EMAIL US AT SUPPORT@LUNACY.JP, OR FILL OUT THE CONTACT FORM BELOW.